Privacy Policy

This Privacy Policy outlines the practices of Full Circle Landscape Solutions LLC ("we," "our," "us," or the "Company") with respect to information collected from users who access our website at www.fullcircleservices.com ("Site"), or otherwise share personal information with us (collectively, "Users").

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject. When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

We collect two types of information and data from Users.

The first type is unidentified and non-identifiable information pertaining to a User or Users, which may be made available or gathered via your use of the Site ("Non-personal Information"). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information may include aggregated usage information and technical information transmitted by your device, including certain hardware and software information, such as language preference, browser type, operating system, access time, and similar information, in order to enhance the functionality and personalization of our Site. We may also collect information about your activity on the Site, such as actions, pages viewed, clicks, and online browsing activity.

The second type is Personal Information, which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information may include:

Contact and estimate information: When you request an estimate, we collect the information you submit, such as your name, email address, phone number, property address, requested services, and comments. We use this information to respond to your inquiry and coordinate services.
Device Information: We may collect information from your device, including IP address, geolocation data, unique identifiers, and other information relating to your activity through the Site.
SMS preferences and consent: If you choose to receive text messages, we also maintain a record of your SMS preferences and consent so we can determine which categories of text messages you have authorized us to receive.

We do not rent, sell, or share Users' information with third parties except as described in this Privacy Policy.

We may use the information for the following purposes:

Communicating with you, including sending notices regarding our services, providing technical information, responding to inquiries, and addressing customer service issues;
Responding to estimate requests and coordinating requested services;
Keeping you informed of relevant updates and services;
Serving you advertisements when you use our Site, where applicable;
Marketing our websites and services, where permitted and consistent with your preferences;
Conducting statistical and analytical activities intended to improve the Site and our services.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subcontractors and service providers where applicable.

We may also share Personal Information with trusted third-party service providers who may be located in different jurisdictions for purposes including:

Hosting and operating our Site;
Providing you with our services, including providing a personalized display of our Site;
Storing and processing information on our behalf;
Serving advertisements and helping us evaluate advertising campaigns and retarget users, where applicable;
Providing marketing offers and promotional materials related to our Site and services, where permitted;
Performing research, technical diagnostics, or analytics; and
Supporting communications and messaging services when you have chosen to participate in our SMS program.

We may also disclose information if we have a good-faith belief that disclosure is helpful or reasonably necessary to:

comply with any applicable law, regulation, legal process, or governmental request;
enforce our policies, including our agreements, and investigate potential violations;
investigate, detect, prevent, or take action regarding illegal activities, other wrongdoing, suspected fraud, or security issues;
establish or exercise our rights or defend against legal claims;
prevent harm to the rights, property, or safety of us, our users, yourself, or any third party; or
collaborate with law enforcement agencies or enforce intellectual property or other legal rights.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may request to:

Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format.
Request rectification of your personal information that is in our control.
Request erasure of your personal information.
Object to the processing of personal information by us.
Request to restrict processing of your personal information by us.
Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights or receive more information, please contact us using the details provided above.

We will retain your personal information for as long as necessary to provide our services and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated or unused information at the earliest reasonable time.

Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.

We may rectify, replenish, or remove incomplete or inaccurate information at any time and at our own discretion.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies can be used for various purposes, including allowing you to navigate between pages efficiently, enabling certain features, remembering your preferences, making interactions with our services quicker and easier, helping ensure that advertisements are relevant to you and your interests, and compiling statistical data on your use of our services.

The Site Uses the Following Types of Cookies

Session cookies, which are stored temporarily during a browsing session to allow normal use of the system and are deleted from your device when the browser is closed;
Persistent cookies, which are saved on your computer for a fixed period and are not deleted when the browser is closed. These may be used where we need to remember preferences for repeat visits; and
Third-party cookies, which are set by other online services that provide content or services on the page you are viewing, including third-party analytics companies that monitor and analyze web access.

Cookies do not necessarily contain information that personally identifies you, but Personal Information that we store about you may be linked by us to information stored in or obtained from cookies.

You may remove cookies by following the instructions in your device or browser preferences. However, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We may use Google Analytics to collect information about how users interact with the Site, such as how often users access the Site and which pages they visit. We use analytics information to understand Site usage and improve our Site and services. Google Analytics may collect information such as IP addresses and other technical or usage information in accordance with Google's applicable terms and policies.

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you provide to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including third parties to whom we may disclose information as set forth in this Privacy Policy.

We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and policies to help ensure the safety of the information we collect and retain and prevent unauthorized use of such information. We also require third parties to comply with similar security requirements where appropriate.

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access to or abuse our Site, and we make no warranty, express, implied, or otherwise, that we will prevent such access.

We may use third-party advertising technology to serve advertisements when you access the Site. This technology may use information regarding your use of the Services to serve advertisements to you, including through third-party cookies.

You may opt out of many third-party advertising networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). Your choices regarding these services may be available through the respective organizations' websites.

We may use your Personal Information, such as your name, email address, and telephone number, ourselves or through third-party subcontractors for the purpose of providing promotional materials concerning our services, where permitted.

Out of respect for your privacy, we provide you with means in such marketing materials to decline receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our applicable marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out. These may include customer service announcements or administrative notices.

SMS consent and preferences are handled separately as described in the SMS Preferences section of this Privacy Policy and the SMS Terms & Conditions.

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